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Verification requirements

Mortgage process Lending criteria Verification requirements
Identity verification

Below are details of the documents we'll accept in order to verify your client's identity. We'll require a maximum of two identity verification documents and can only accept original or certified true copies of the documents.

If we have requested 1 document to prove your client's identity and you cannot provide one document from List A, then we will require 2 documents from List B, or 1 document from List B and 1 document from List C. If we have requested 2 documents to prove your client's identity, 1 of the documents must be from list A or List B.


List A - Priority Documents

  • Valid Passport (UK, EU or Equivalent Jurisdiction)
  • Valid travel document issued to an asylum seeker by the British or Irish Home Office
  • Valid photocard driving licence (UK, EU or Equivalent Jurisdiction)
  • National Identity Card (non UK nationals)
  • Firearms certificate or shotgun licence
  • Identity card issued by the Electoral Office for Northern Ireland

List B - Central Govt. issued document without a photograph

  • Valid (old style) full UK driving licence
  • Benefit book or original notification from the relevant benefits agency (Dept of Work and Pensions/Job Centre Plus, The Pensions Service) confirming the right to a state or local authority funded benefit)
  • Recent evidence of entitlement to an educational or other grant from a local authority or government body
  • Current local authority tax demand letter or statement
  • Current local council rent card
  • Current local council tenancy agreement

List C - Supporting Documents

  • Most recent Inland Revenue tax notification e.g. tax assessment, statement of account, notice of coding (we will not accept P45's or P60's)
  • Instrument of a court appointment e.g. grant of probate
  • Current statement issued by a regulated financial sector firm in the UK, EU or comparable jurisdiction (not printed from the internet)
  • Recent utility bill (not printed from the internet)

24 Hour Mortgage Service Guarantee

For every returned welcome pack that meets all the verification requirements stated - we will also guarantee to issue your clients’ offer in 24 hours.

Income Verification Documents

If your client doesn't meet our fast track criteria we'll always require proof of income in order to assess a mortgage application and can only accept original or certified true copies. We require one month's income verification for UK nationals and 3 months' documents for non-UK nationals. We'll require further confirmation from non-EEA nationals.

Income Criteria

  • We accept 100% of guaranteed additional income from bonuses, overtime and commission
  • We accept 60% of regular additional income from bonuses, overtime and commission - however if more than 60% is required, it will be referred to our appeals team for further consideration
  • If a client is paid by cheque or the commission, bonus or overtime is regular but not guaranteed, we'll require their latest P60 plus 3 months' payslips and bank statements.
  • Car allowance, maternity pay, city weighting, on-call allowance, guaranteed shift allowance, working tax credit, councillor's allowance, additional duty hours, mortgage subsidies, probationary income, piecework, state pension, war pension, and widow pension are accepted
  • Income from trusts, investments or dividends may be accepted
  • An applicant's cash income won't be taken into account
  • Self-employed clients must be self-employed for at least 12 months
  • We cannot accept P45 or P60 forms as proof of income unless they have been recently issued at the end of the tax year
  • For directors with under 10% shareholding, please refer to employed criteria below
  • For directors with over 10% shareholding, please refer to self-employed criteria below

We accept any of the following income verification for employed clients:

  • Latest and original pay slip plus a corresponding bank statement showing salary paid in
  • Employer's letter plus a corresponding bank statement showing salary paid in

Where additional income is to be considered, we may require three months of income verification plus their latest P60.

We accept either of the following income verification for self-employed clients:

  • Inland revenue SA302 form
  • Signed certified chartered accountant's report (provided in applicant's welcome pack) confirming latest finalised 12 months' taxable income (dated within 18 months)
  • Accountant's own certificate provided on their letterhead confirming latest finalised 12 months' taxable income (dated within 18 months)

To make the application process easier we'll supply a self-employed verification document in the applicant's welcome pack. Please note that the accountant must be registered with a regulatory body recognised by us and hold a current practising certificate.

We accept the following income verification for contractors:

  • Current and previous 6 months' contracts plus latest bank statements confirming receipt of payment.

Client verification certificate

If you're authorised by the Financial Services Authority (FSA), we can accept a Client Verification Certificate as proof of your client's identity - rather than requesting original documentation or certified copies via the post. The certificate should be fully completed, signed, and must include details of the original documents you've inspected. You can download a copy of our Client Verification Certificate

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